Privacy Policy

This privacy policy (“Policy”) outlines how Capables (“Capables,” “we,” “us,” or “our”) collects, protects, and uses the personally identifiable information (“Personal Information”) you (“User,” “you,” or “your”) may provide while using the Capables App or any associated products or services (collectively, “Mobile Application” or “Services”). It details your choices regarding our use of your Personal Information and how you can access and update this information. Please note that this Policy does not apply to companies not owned or controlled by us, or individuals not employed or managed by us.

Collection of Information

We collect and store information about you, including:

Information you provide: This may include your name, gender, email address, address or postal code, payment methods, telephone number, and date of birth. We collect this information when you enter it using our service, interact with our customer service, or provide it through other means.
Information collected automatically: This includes your activity on the Capables App, interactions with our emails and messages, details of interactions with our customer service, device IDs, location coordinates, device characteristics, and other technical information.

Use of Information

We may use the information collected:

To offer localized content based on your geographic location.
To operate, monitor, and improve the Service for a better user experience.
To analyze usage patterns, conduct system administration, troubleshoot issues, and comply with legal requirements.
For marketing purposes, including tailoring advertisements and tracking their effectiveness.
In connection with business transactions or legal obligations.

Data Retention

We retain your information for as long as reasonably necessary for the purposes it was collected, including improving the Service, providing customer support, ensuring security, and complying with legal obligations.

You may request deletion of personal information by contacting us at hello@capables.in.

Disclosure of Information

We do not rent or sell your personal information. However, we may engage Service Providers to perform services on our behalf, granting them access to your information as governed by their privacy policies.

Cloud Service Providers ( Google Cloud Platform,, Amazon Web Services, Firebase and Agora.io )
Communication Services ( Sendgrid and SMS Gupshup )
Payment Processors ( Razorpay, Juspay, Paytm, Cashfree )
Login Partners ( Truecaller, Facebook and Google )
Analytics ( Firebase, Flurry, Appsflyer, Branch.io, UserExperior and Clevertap )
Logs & Technical Errors Trackers ( Sentry and Crashlytics )
Data warehousing ( Amazon Web Services )

Your Choices

Email, Text Messages, and Push Notifications: You can manage your communication preferences by contacting us or adjusting your device settings.
WhatsApp and Calls: You may opt-out by contacting us.

Your Information and Rights

You can request access, correction, or deletion of your personal information by contacting us at hello@capables.in.

Security

We employ reasonable measures to protect your information from unauthorized access, use, and modification.

Children and Family Policy

Children's Privacy

Capables is committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 12 without parental consent. If we discover that a child under 12 has provided us with personal information without parental consent, we will take immediate steps to delete such information. If you believe that a child under 12 may have provided us with personal information without parental consent, please contact us at hello@capables.in.

Family Privacy

Capables values family privacy and encourages parents and guardians to be involved in their child's online activities. While we aim to create a safe environment, it's essential for parents and guardians to guide their children's use of our Services and monitor their online activities.

Changes to This Policy

We will update this Policy to comply with changing legal, regulatory, or operational requirements. Your continued use of our Services after such updates constitutes acceptance of the changes.

Legal Disclosure

We will disclose information as required or permitted by law, in good faith to protect rights and safety, investigate fraud, or respond to government requests.

Acceptance of This Policy

By using the Mobile Application or its Services, you agree to this Policy. If you disagree with its terms, you are not authorized to use or access the Mobile Application and its Services.

If you have questions about this Policy, contact us at hello@capables.in.

Last updated: January 1st, 2024